Zenox Mercury MK2 Gaming Chair [Licensed in Hong Kong]

• For delivery to Tung Chung, Ma Wan, Discovery Bay, outlying islands (Lantau Island, Lamma Island, Cheung Chau and Ping Chau), Kwai Chung Container Terminal and restricted areas, please refer to the table below for specific additional shipping fee areas.

• Additional shipping charges may be charged to our drivers upon delivery of goods. We reserve the right to cancel orders if the customer is unwilling to pay the additional charges. If your area is not listed, please contact us at cs@digibalonline.com, or WHATSAPP 91726569 for other shipping options
• Delivery time for medium and large items (chairs, tables, racing racks, etc.) usually takes 7 to 14 working days; during/after sales it may take up to 21 working days
• Our delivery staff will call guests 1 or 2 business days prior to delivery to arrange delivery of medium to large items
• Delivery service only covers addresses within 100m of the unloading point.
• For Zenox chair deliveries, if the delivery address has stairs, there will be a $50 surcharge per floor (from fifth flight of stairs)
• For Zenox table deliveries, if the delivery address has stairs, there will be a $160 surcharge per floor (from five flights of stairs)
• We offer installation/assembly services for a $250 surcharge per order

*This page is only applicable to purchases in Hong Kong. For customers from other regions, please navigate to our other respective stores in the Contact Us section.

• If the product is unused and defective, it can be replaced within 7 working days from the date of receipt
• Please keep proof of your purchase (i.e. invoice, credit card record, etc.)
• Products that have been used, dyed or washed cannot be refunded
• For products purchased more than 7 days ago, no refunds will be given, only maintenance and repair services will be provided.
• Zenox and Yatri Esports Limited reserve the right to make the final decision

Zenox Product Guarantee
If a product is found to be defective, you can request a replacement within 7 days of delivery. 7 days after purchase, you can still enjoy repair services within the scope of our product warranty and contact us to make arrangements.

What does this warranty cover?
Structural manufacturing defects in the materials of the frame and movable parts are covered by this warranty. These include armrests, casters, gas lift and the base of the chair.

What does this warranty not cover?
The guarantee does not apply to the following circumstances:
1) The product has been stored or assembled incorrectly, improperly used, abused, misused, or altered without Zenox’s written permission;
2) The product is damaged due to normal wear and tear, cuts or scrapes, impact or accident;
3) The product is not assembled according to the assembly instructions;
4) Product damage due to exposure to sunlight, moisture, dust or mites and other external factors;
5) Damage to mesh, fabric and leather coverings, seats and cushions;
6) The original sales invoice for the product does not exist;
7) The damaged item was used outside the original delivery address, i.e. outside Hong Kong or Macau.

Guarantee period

We offer a minimum one-year product warranty from the date of purchase. Products displayed are not covered by our product guarantee. Please review the list below to see the warranty period for different products:

Guarantee conditions
Proof of purchase (original sales invoice issued by Zenox) is required to keep this warranty valid.

Other terms and conditions
All customer-claimed product issues will be checked. Zenox will determine in its sole discretion whether coverage is covered by the warranty. Zenox reserves the right to repair or replace the product or provide a full refund at its discretion. All decisions by Zenox are final.

Before contacting the after-sales maintenance department , you must prepare the following information :

1. Product model;
2. Problem description;
3. Show photos/videos of the problem;
4. Proof of purchase receipt (need to show the store of sale/date of purchase).

The after-sales maintenance department will try to provide simple solutions first. If it does not work, we will provide the following solutions, including but not limited to:

1. Arrange dedicated personnel to provide door-to-door maintenance services;
2. Send replacement parts;
3. If the product quality is far below the company's guaranteed level, an exchange will be arranged.

During the maintenance period, the above services are free of charge.

*If the product has exceeded the warranty period, our company can also provide the above services. For details of the fees, please contact the after-sales maintenance department.

Zenox product warranty period click here

Base, frame and armrests

Do not open or attempt to open the zipper of the gaming chair seat cover. Use a mild detergent and warm water to wipe the surface with a cloth. Wipe dry with a soft cloth. Do not use solvents or kitchen cleaners.
PU leather
Dust PU leather regularly with a microfiber cloth. Gently wipe the surface with a towel, warm water, or a mild liquid cleaner.

 PVC leather

Dust PVC leather regularly with a microfiber cloth. Clean the surface and back with a solution of warm water and liquid detergent. Rinse surface with water. Do not use dry cleaning solutions on PVC leather.

cloth

Vacuum the backrest and seat regularly. Use the brush to gently rub the fabric over the dirty spots.

net
Use a vacuum cleaner to remove dust from the mesh chair. Use clean water to remove any remaining dirt. If the stain persists, use a spot cleaner to gently wipe the area. Do not rub or scrub.

casters
The casters gradually accumulate hair and debris and can interfere with the movement of the chair. Turn the chair over and make sure the chair and backrest are firmly supporting the chair. Use the crevice tool on your vacuum cleaner to remove any debris left inside. Use surface cleaner and a paper towel or microfiber cloth to remove dirt from the outside of the casters. Wipe the casters with rubbing alcohol on a cotton ball. Use a cotton swab dipped in alcohol to clean the inside of the narrow part of the caster.

final points
Tighten the bolts and screws on the chair every 6 months to ensure safety and stability. We also recommend regularly re-lubricating the screws (such as WD-40 or white lithium grease) to reduce the chance of scratching.

Product selection

- DIGIBAL ONLINE only selects and sells products with good reputation in the market to provide customers with high-quality products

Delivery arrangements

- The platform only uses good logistics partners such as SF Express/Kerry for customer delivery

carefully packaged

- Our company sends each shipment order in complete and good packaging to avoid any packaging damage to the product during transportation.

product support

- Professional customer service will introduce suitable products to customers from the perspective of users. This platform does not train guests to memorize product SPECIFICATION, but arranges customer service personnel to select products they are interested in trying out. Therefore, ten customer service personnel have ten different experiences with different products. Each customer service staff is an expert on the product. Products will have their own exclusive insights to provide customers with the most pertinent opinions.

Maintenance support

- It is difficult to absolutely avoid maintenance problems with electronic products. Therefore, guests on this platform provide customers with after-sales problem solutions. Provide usage suggestions, provide brand maintenance center information, or provide replacement services to solve customer warranty issues on electronic products.

- If you have any questions, please feel free to contact customer service staff via WHATSAPP at any time. Questions will be answered within one working day.