The following terms are drawn up based on industry practices. If there is any discrepancy between the Chinese and English versions, the Chinese version shall prevail.

1. Confirmation and Acceptance of Terms of Use

1.1 The legal document you are reading is an agreement between our company and you (herein referred to as "you", "guest", "customer" or "user"). Our company, DIGIBAL ONLINE, is the owner of this website (referred to in this article as "DIGIBAL", "DIGIBAL ONLINE", "the Company" or "us"). Please read this agreement carefully.

1.2 Browsing, visiting or using this website, using any facilities or enjoying any services through this website, and conducting transactions through this website shall be deemed to be your agreement to all the following terms and conditions (herein referred to as the "Agreement"). This Agreement is entered into between you and the Company.
1.3 The Company reserves the right to change the following terms and conditions at any time without giving notice. In the event of any dispute, the Company's decision will be final and conclusive. You are obliged to read these terms and conditions each time you make a purchase. Changes to these terms and conditions will be posted online. If you do not want to be bound by the new terms and conditions, you may terminate this Agreement by notifying the Company in writing (by emailing or sending a letter to the Company), but continue to enjoy the services or use the website or offers. Vouchers will be deemed to continue to accept the new terms and conditions.

2. User account and password

2.1 Reasons for registration: You generally can use some functions of the website or enjoy most services without registering. However, you must first register to purchase from this site. The reason is so that our company can quickly print your order, view your purchase history and modify your preferences. We reserve the right to refuse registration or cancel existing registrations at any time.
2.2 Registration method: In order to register, you need to provide the Company with your name, email address, payment information, and may also need to provide some other personal information. For details, please refer to our company's privacy policy.
2.3 Password: You must keep your account password properly. If any authorized third party knows your password, makes unauthorized use of your email address, or violates security regulations, please notify the Company immediately if you are aware of it. You agree to disclose your username or password to any person authorized to act as your agent for your enjoyment of the Services, use of the Site, and/or transactions conducted through the Services and the Site. Please note that you will be fully responsible for any actions resulting from improper password maintenance.

3. User management

Users agree that all activities on this site shall comply with Hong Kong laws, regulations and rules, and strictly abide by the following terms:
3.1 Do not use this site to engage in illegal activities;
3.2 Do not interfere with network services and comply with relevant practices of network services;
3.3 Do not send or receive any threatening or seriously offensive content with bad, obscene or threatening symbols, send or receive content that causes blasphemy or defamation to any individual, send or receive content that is in contempt of court or infringes confidentiality, copyright, or personality rights. , publication or privacy rights or any other third party rights;
3.4 Do not publish comments, advertisements or meaningless text involving malicious competition. If a user engages in the above behavior, this site has the right to make independent judgments and suspend the user's account and block inappropriate comments. If a user publishes remarks that violate the law on this site, the system records of this site can be used as evidence that the user violates the law;
3.5 Send or receive any content that may cause technical harm (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful information).

4: Products:

4.1 In addition to the prices marked on the product pages of this website, there may also be discounts based on arrangements such as promotions and membership levels. The price of the products purchased by the user shall be subject to the final price on the payment interface. The user promises to check the price of the product before payment. The price has been fully understood and approved. If the goods ordered by the user are out of stock, the user has the right to cancel the order, and the website can also cancel the order in whole or in part and refund the money paid in advance by the user.
This website does not assume any legal obligations and responsibilities caused by failure to complete orders due to out-of-stock items.

5: Limitation of Liability

5.1 This website does not assume responsibility if the system of this website crashes or cannot be used normally due to unexpected events, third-party reasons, or reasons beyond the reasonable control of this website, resulting in the failure to complete online transactions or the loss of relevant information, records, etc.
5.2 All product-related risks are the responsibility of the customer, factory or manufacturer. As a retailer, the company will not be responsible for (including but not limited to) improper use of products, product damage, accidental casualties and losses caused by damage, etc. responsibility.
5.3 We will do our best to ensure that the prices, information and sizes of the products on the online store are correct. Once an error or omission occurs, the Company will take reasonable measures to correct it as soon as possible. We reserve the right to change product prices without prior notice. We have the sole discretion to decide whether to accept all orders based on inventory supply. If the order cannot be processed due to errors in product information, the company will arrange a full refund for the customer.
5.4 The Company may host service providers operated by third-party traders on the Company's website. If you want to use, order or receive any of its services and/or goods, please note that once any personally identifiable information you provide is transmitted to the relevant traders, the relevant information will not be included in the company's protection scope.
5.5 The Company may contain information provided by third parties or links to other websites. The Company assumes no responsibility for the operation or content of any third party materials or other websites that are not under its direct control. If other websites install links to the Company without the Company's prior consent, the Company reserves the right to request that the relevant links be removed.
5.6 The Company does not promise that your enjoyment of the service or use of the website will be free from any interference, nor does it promise that any information (or messages) transmitted through the service or website will be transmitted accurately, reliably and in a timely manner.
5.7 The Company reserves the right to do so without prior notice. The right to change, amend, replace, suspend or delete information or offers on the website or as part of the service. In order to carry out repairs, maintenance or introduce new facilities or services, your use of the website and/or services may be restricted from time to time. The company will resume the above use as soon as possible. The Company is not responsible for functions that rely on browsers or other third-party software (including but not limited to RSS interfaces) to operate. For the avoidance of doubt, the Company may withdraw any information or offers from the Website or Services at any time.

6: Return and exchange terms

  • If some products are found to have factory defects after inspection, customers can replace them with the same model within seven days (except for some designated brands and accessories). Customers must bring the goods to the store for inspection and replacement. Our company is a retailer, and the protection content and process depend on the brand or agent.
  • Each purchase can only be returned or exchanged once.
  • If the replaced product is not in stock, the customer can exchange it for another product of equal value.
  • When exchanging goods, customers must present valid invoices, receipts, and unfilled warranty forms. The product must be packaged completely without any damage or scratches; and the product serial number (if any) must match the information on the invoice.
  • This return and exchange guarantee does not apply if the product requires a return due to price fluctuations in the market, limited-time discount price changes, or/or software problems.
  • Customers must return the gifts included with their purchase, otherwise we will need to deduct the value of the gifts.
  • This replacement guarantee does not apply to:
  • Goods damaged due to accidental or negligent use or improper use;
  • The screen is dusty, has bright spots/light spots/dead spots, or the backlight of the e-ink screen is uneven;
  • Random Accessories;
  • Products without relevant invoices or/and receipts or/and without a completed warranty form;
  • Registered software products;
  • Products with damaged or/and scratched marks;
  • Products that have been registered for maintenance;
  • If you encounter problems with wireless connection or APP operation, customers must directly contact the brand or agent for follow-up. Due to the large number of products and the complicated connection methods and device combinations, our company's frontline staff are unable to test whether the quality of the products meets production standards. Common situations include: router signal is not strong enough, Bluetooth headsets cannot be paired, APP cannot control products, etc.;


All items sold are non-refundable except in the case of replacement coverage as stated above.

Products are subject to price fluctuations, and the selling price is subject to the moment the order is placed. If there are subsequent price adjustments or promotions, the price difference will not be refunded.

If a customer transfers money by mistake, the excess amount can only be converted into points for use in the next purchase. If the customer insists on a refund.

8: Payment terms:

  • Customers must pay the full payment for the purchased goods and delivery before the company delivers the goods. Otherwise, the company reserves the right to cancel the delivery. If non-factory delivery is delayed, the order cannot be canceled once payment is confirmed. If the company fails to deliver as scheduled due to factory delivery delays, customers can apply for a full refund, which will generally be refunded according to the payment method (the time will be slightly longer during peak seasons and large-scale promotions).
  • If you are connected to any third-party payment platform, any damage or loss caused or incurred by the customer or third party due to the use of such payment platform shall be borne by the customer or third party. The Company shall not be responsible for the third-party website or platform. is not responsible for the content or services provided. Before confirming the order, please carefully read the terms and conditions and privacy policies of these third-party payment platforms. If the customer clicks to submit the order or make payment, it is deemed that they agree to abide by the aforementioned terms and conditions and privacy policy.

9: Delivery terms:

  • All estimated delivery dates and times are only our estimates. We will strive to deliver goods as soon as possible, but we are not responsible for any loss or damage caused by delays or non-delivery.
  • Customers who choose in-store pickup must pick up the goods within 15 days after receiving the notification. Due to the limited warehouse area of ​​the branch, the company needs to transfer overdue orders back to the warehouse. The company has the right to charge additional administrative fees and storage fees from the customer. If the goods are not picked up more than 30 days after notification, the company will confiscate the relevant goods to pay storage fees. In addition, once the order is confirmed for payment, the product style or color cannot be changed, nor can the pick-up branch be changed. When the customer picks up the order, the clerk will have the opportunity to ask the customer for further information to verify their identity, such as the customer's full name or the credit card used by the customer to place the order. If it cannot be verified, the clerk has the right to refuse to deliver the goods to protect the interests of the customer.
  • The company will deliver the goods ordered by the customer to the delivery address you provide through our staff or a third-party courier company. When the goods are delivered to the delivery address provided by the customer, the customer must receive the goods in person (unless the customer has given special instructions to leave the goods outside the door or at the lobby management office, but the customer must be responsible for such delivery. You bear the risk of loss of the delivered goods under any circumstances). If the customer fails to receive the goods for any reason, the customer agrees and accepts that the company has the right to choose to charge additional fees to the customer or cancel the customer's order
  • Guests must ensure that the mailing address and contact number filled in are correct. The company will not be responsible for any losses caused by incorrect information** If the item needs to be resent or the item is lost, the customer will be responsible for the additional postage**
  • 9: Terms and conditions for promotional codes, discount codes and coupons :

    9.1 The promotional codes and discount codes provided by the Company are only applicable to one-time purchases through this website and are subject to the terms and conditions.
    9.2 Promotional codes and discount codes are neither refundable nor redeemable for cash, and the remaining unused amount will be forfeited.
    9.3 If the customer's order is canceled for any reason or is eligible for a refund, the promotional code and discount code used in the order will be invalid, and the company is not required to refund or make any compensation.

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