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Hong Kong local and overseas INTERNATIONAL SHIPPING
Shipping & Delivery Policy Shipping and Delivery Policy
Review shipping timelines, destination-based delivery fees, customs handling, and lithium-battery product arrangements in one place. This page is designed for clear viewing across desktop, tablet, and mobile. View the delivery times, shipping cost standards, customs arrangements for different regions, as well as the special shipping rules for lithium batteries/Power Bank products. This page has been designed for clear readability on desktop, tablet, and mobile devices.
For products containing lithium batteries, a dedicated surcharge table applies. If the product contains lithium batteries, the freight will be calculated according to the special dangerous goods/batteries freight schedule.
1-Year Warranty 1-year maintenance
Selected products include a one-year warranty coverage from the date of purchase. The designated products are covered by a one-year warranty from the date of purchase.
UK Plug Standard British plug specifications
Products shipped to the UK market are supplied with UK plug standard where applicable. Applicable products shipped to the UK market will be equipped with British plugs.
Standard Shipping Standard delivery
Estimated delivery time is generally 7–14 business days depending on destination. The shipping fee to SG is around 4-7 business days.
The estimated delivery time is generally 7-14 working days, depending on the destination. The estimated delivery time to Singapore and Malaysia is approximately 4-7 working days.
Customs Arrangement Tariff arrangements
Import duties and taxes are generally included unless otherwise stated on the product or destination notice. Unless otherwise stated for the product or destination, import duties and related tax arrangements are generally included.
International Shipping Policy International delivery policy
Shipping fees are calculated by destination and package weight. Some battery-powered or lithium battery products require special handling and will use the dedicated battery shipping table shown below. Shipping costs will be calculated based on the destination and package weight. Some products containing batteries or lithium batteries require special handling and must use the special shipping fee table for battery products below.
Shipping Rates by Region Standard shipping rates for each region
The following tables show standard shipping rates for general products by package weight. Singapore standard rates are shown inS$. The following are standard shipping costs calculated based on package weight for general products. Standard shipping costs to Singapore are calculated as follows:S$ show.
| Package Weight | Shipping Fee |
|---|---|
| 0 – 0.5kg | CA$25.29 |
| 0.5 – 1 kg | CA$39.64 |
| Package Weight | Shipping Fee |
|---|---|
| Up to 0.5 kg | £ 6.99 |
| Up to 1 kg | £ 12.99 |
| Up to 1.5 kg | £ 18.69 |
| Up to 2 kg | £ 24.69 |
| Up to 3 kg | £ 32.69 |
| Up to 4 kg | £ 42.69 |
| Package Weight | Shipping Fee |
|---|---|
| Up to 1.5 kg | HK$ 80 |
| Up to 2 kg | HK$ 100 |
| Up to 2.5 kg | HK$ 120 |
| Up to 3 kg | HK$ 150 |
| Package Weight | Shipping Fee |
|---|---|
| Up to 2 kg | HK$ 35 |
| Up to 3 kg | HK$ 60 |
| Up to 5 kg | HK$ 90 |
| Up to 10 kg | HK$ 150 |
| Package Weight | Shipping Fee |
|---|---|
| Up to 0.5 kg | AU$ 10.84 |
| Up to 1 kg | AU$ 19.49 |
| Up to 1.5 kg | AU$ 32.39 |
| Up to 2 kg | AU$ 38.77 |
| Up to 2.5 kg | AU$ 42.94 |
| Up to 3 kg | AU$ 49.26 |
| Up to 3.5 kg | AU$ 54.57 |
| Package Weight | Shipping Fee |
|---|---|
| Up to 1 kg | S$ 15.99 |
| Up to 1.5 kg | S$ 19.99 |
| Up to 2 kg | S$ 22.99 |
| Up to 3 kg | S$ 39.99 |
Power Bank & Power Adaptor — Special Shipping Rates Power Banks and Power Adapters — Special Shipping Fees
Products containing lithium batteries require special handling and must use the dedicated rate tables below. This also applies to designated brands noted in the shipping notice. Products containing lithium batteries will be subject to the following special freight schedule and will be shipped in accordance with the logistics requirements for dangerous goods/batteries. This rule also applies to designated brands.
| Package Weight | Shipping Fee |
|---|---|
| Up to 0.5 kg | £ 12.99 |
| Up to 1 kg | £ 16.99 |
| Up to 1.5 kg | £ 21.99 |
| Up to 2 kg | £ 28.99 |
| Package Weight | Shipping Fee |
|---|---|
| Up to 0.5 kg | AU$ 33.99 |
| Up to 1 kg | AU$ 49.99 |
| Up to 1.5 kg | AU$ 68.99 |
| Up to 2 kg | AU$ 79.99 |
| Package Weight | Shipping Fee |
|---|---|
| Up to 0.5 kg | HK$ 74 |
| Up to 1 kg | HK$ 113 |
| Up to 1.5 kg | HK$ 133.50 |
| Up to 2 kg | HK$ 154 |
Frequently Asked Questions Frequently Asked Questions
Quick answers about customs, warranty coverage, plug standards, and brand-specific shipping arrangements. Quickly learn about customs duties, maintenance, plug specifications, and special shipping arrangements for PHILIPS/JBL brand products.
Are customs duties and taxes included? Does it include customs duties and taxes?
Yes. Import duties and taxes are generally included unless otherwise stated on the product page or destination notice. Yes, unless otherwise stated on the product page or destination, import duties and related taxes are generally included.
Do products come with warranty? Does the product come with any maintenance?
Selected products come with a 1-year warranty from the date of purchase. Please refer to the product listing for exact warranty coverage. The designated products are covered by a 1-year warranty from the date of purchase. Please refer to the product page for the actual warranty coverage.
What plug type is used for UK orders? What plug type is used for UK orders?
For applicable products shipped to the UK, UK plug standard will be provided. Products intended for the UK market typically come with a British plug.
Return and exchange policy
Warranty Terms:
[Hong Kong Genuine Goods]
Such products can be serviced by the Hong Kong brand or authorized distributor. Different brands offer different warranty periods, with most products providing 1 year of warranty in Hong Kong, unless otherwise specified.
Grey Market Products:
[Japanese Version]
This platform also sells parallel imported products, also known as grey market products.
Grey market products do not come with a warranty in Hong Kong, but this platform offers a 90-day shopping guarantee. The plugs for parallel imported products are local country plugs; for example, Japanese version products will only provide Japanese plugs, and customers need to purchase adapters themselves. Customers can also buy various travel adapters from our company for use as adapters. All parallel imported products sold by the company are of international voltage and do not require a transformer.
All products enjoy a 7-day shopping guarantee, with exchanges for defective items, and thereafter arrangements will be made according to the different warranty periods of the products.
