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INTERNATIONAL SHIPPING
🚚 Shipping & Delivery Policy
DIGIBAL ONLINE — Shipped from Hong Kong Warehouse
🛡️
1-Year Warranty
All items sold by DIGIBAL ONLINE include an enhanced 1-Year Warranty valid in Hong Kong. Items may be sent back to Hong Kong for warranty service.
🔌
UK Plug Standard
All electronic items are supplied with a UK plug unless otherwise stated. International adaptors are not included.
📦
Standard Shipping
All orders are dispatched from our Hong Kong warehouse. Standard delivery takes approximately 8–12 business days.
📋 International Shipping Policy
Shipping Origin: All items are dispatched from our Hong Kong warehouse. We ship to the United Kingdom, Australia, Canada, Taiwan, Macau, Singapore, United States, and other European countries.
Delivery Method: Standard Shipping is the default shipping method. Estimated delivery time is 8–12 business days from dispatch date, depending on the destination country.
⚠️ Customs & Import Duties: Customs charges are already included in the total selling price plus shipping cost. If you receive a customs payment request, please contact our customer service immediately — we will review and issue any applicable charge or refund accordingly.
🌍 Shipping Rates by Region
🇨🇦 Canada Standard Shipping
Delivery to: Canada — All Provinces
| Package Weight | Shipping Fee |
|---|---|
| 0 – 1 kg | CA$ 17.82 |
| 1 – 3 kg | CA$ 35.64 |
🇬🇧 United Kingdom (England) Standard Shipping
| Package Weight | Shipping Fee |
|---|---|
| 0 – 0.5 kg | £ 6.99 |
| 0.5 – 1 kg | £ 9.99 |
| 1 – 2 kg | £ 18.99 |
| 2 – 3 kg | £ 39.99 |
| 3 – 4 kg | £ 49.99 |
| 4 – 5 kg | £ 59.99 |
| 5 – 6 kg | £ 69.99 |
| 6 – 7 kg | £ 79.99 |
| 7 – 8 kg | £ 89.99 |
| 8 – 9 kg | £ 99.99 |
| 9 – 10 kg | £ 119.99 |
🇹🇼 Taiwan Basic Shipping (UPS / SF Express)
⚠️ Customs Declaration Required: Please provide your delivery address in English (for UPS), or include your Taiwan National ID number in the order remarks (for SF Express) for customs clearance purposes.
| Package Weight | Shipping Fee |
|---|---|
| 1 – 1.5 kg | HK$ 80 |
| 1.5 – 2 kg | HK$ 90 |
| 2.1 – 2.5 kg | HK$ 100 |
| 2.5 kg and above | HK$ 130 |
| 3 kg and above | HK$ 150 |
🇲🇴 Macau SF Express (Macau)
| Package Weight | Shipping Fee |
|---|---|
| 1.5 – 2 kg | HK$ 35 |
| 2 – 2.5 kg | HK$ 42 |
| 2.5 – 3 kg | HK$ 51 |
| 3.5 – 5 kg | HK$ 100 |
| 5.5 – 10 kg | HK$ 150 |
🇦🇺 Australia Standard Shipping · 6–12 Business Days
| Package Weight | Shipping Fee |
|---|---|
| 0 – 1 kg | AU$ 12.52 |
| 1 – 2 kg | AU$ 14.52 |
| 2 – 5 kg | AU$ 36.31 |
| 5 – 7 kg | AU$ 52.31 |
| 7 – 8 kg | AU$ 56.31 |
| 8 – 10 kg | AU$ 79.49 |
| 10 – 11 kg | AU$ 99.00 |