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Return and exchange policy
Warranty Terms:
[Hong Kong Genuine Goods]
Such products can be serviced by the Hong Kong brand or authorized distributor. Different brands offer different warranty periods, with most products providing 1 year of warranty in Hong Kong, unless otherwise specified.
Grey Market Products:
[Japanese Version]
This platform also sells parallel imported products, also known as grey market products.
Grey market products do not come with a warranty in Hong Kong, but this platform offers a 90-day shopping guarantee. The plugs for parallel imported products are local country plugs; for example, Japanese version products will only provide Japanese plugs, and customers need to purchase adapters themselves. Customers can also buy various travel adapters from our company for use as adapters. All parallel imported products sold by the company are of international voltage and do not require a transformer.
All products enjoy a 7-day shopping guarantee, with exchanges for defective items, and thereafter arrangements will be made according to the different warranty periods of the products.
freight
Local orders over $100 enjoy free shipping to SF lockers/SF stations
Local orders over $250 enjoy free shipping to your door (SF/JD), (excluding computer product components such as SSDs/computer monitors, etc.)
For computer product components such as SSDs/computer monitors, shipping costs range from $30 to $60, and the actual shipping cost will be displayed in the shopping cart
**Detailed shipping costs will be specified on the checkout page, and the shipping cost is based on the amount on the checkout page
Macau:
| 0kg–1.5kg | HK$30.00 HKD |
| 1.5kg–2kg | HK$35.00 HKD |
| 2kg–2.5kg | HK$42.00 HKD |
| 2.5kg–3kg | HK$51.00 HKD |
| 3.5kg–5kg | HK$100.00 HKD |
Shipping costs for orders in Macau start from $30, and the product shipping cost depends on the order weight; the final shipping cost will be displayed on the product page
Delivery:
Our company provides limited delivery arrangements. If customers wish to arrange delivery, please contact customer service.
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International Orders (INTERNATIONAL SHIPMENT)
POWERBANK/chargers can only be shipped to Hong Kong and Macau
The amount of overseas shipping varies according to the weight of the product, and customers can refer to the required shipping cost on the checkout page. Due to the uncertainty of overseas shipping costs, our company will verify the required shipping cost before the order is shipped. Customers may need to pay additional overseas shipping costs. If customers feel the shipping cost is too high, they can choose to cancel the order, and our company will arrange a refund
If the order needs to be shipped overseas, our company recommends that customers inquire about shipping costs with customer service before placing an order.
Customers should also be aware that different countries may impose import duties on products, and the import duties are the responsibility of the customer. Our company will not be responsible for any import duties on overseas orders
Please inquire about shipping costs with customer service before placing an order:
********************************* Customers are responsible for providing the correct mailing address and contact number. Our company will not be liable for any losses caused by incorrect information.** If reshipping is required due to this, customers will be responsible for any additional postage costs
