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WARRANTY
產品保養條款
Product Warranty Terms & Conditions
香港 / 澳門地區保養條款
Warranty Terms for Hong Kong & Macau Customers
保養範圍 Coverage
本店所售之產品均為香港正貨行貨，由香港授權代理提供原廠一年保養服務（除個別產品另行註明外）。
如屬平行進口產品，其保養期限及條款或會有所不同，詳情請參閱個別產品頁面之說明為準。
保養憑證 Proof of Warranty
為確保保養申請順利進行，客戶須妥善保留以下文件：
- 1
購買單據／電子發票正本或副本
- 2
產品上之香港代理保養貼紙
保養申請程序 Claim Procedure
香港及澳門地區客戶於保養期內如發現產品出現故障，須自行聯絡產品之香港授權總代理，安排檢測、維修或更換事宜。如客戶未能掌握代理之聯絡方法，歡迎隨時聯絡 DIGIBAL 客戶服務部，我們將樂意提供協助。
保養不適用情況 Exclusions
- ✕
人為損壞、跌撞、撞擊、擠壓所致之損毀
- ✕
入水、受潮或其他液體浸蝕造成之損壞
- ✕
未經授權自行拆機、改裝或維修
- ✕
非正常使用或不按產品說明書操作所致之故障
- ✕
消耗性配件（如電池、線材、保護貼等）之自然耗損
Overseas Warranty Terms
For customers in the USA, Canada, UK, Singapore, Australia & beyond
Product Specifications
All products sold by DIGIBAL are Hong Kong official retail versions, supplied as standard with a UK-style 3-pin plug.
Travel adapters and country-specific plug converters are not included. Customers are kindly responsible for sourcing their own adapter where required.
Warranty Coverage
All products are covered by a 1-year to 2-year warranty, with the exact duration specified on the individual product page.
All warranty servicing is processed in Hong Kong, ensuring consistent quality control and genuine parts replacement.
Proof of Warranty
- 1
Original purchase invoice or order confirmation (electronic copy accepted)
- 2
The official distributor sticker affixed to the product
Warranty Claim Procedure
Contact Customer Service
Reach out with clear photos or videos demonstrating the issue.
Local Return Shipment
Ship the product to our designated local return warehouse.
Forwarded to Hong Kong
We consolidate and forward your product for warranty servicing.
Shipping Reimbursement
Submit your shipping receipt; we reimburse the postage in full.
Local Return Warehouse Available In:
For other countries, please contact customer service for tailored return instructions.
Warranty Exclusions
- ✕
Physical damage caused by drops, impact, or pressure
- ✕
Water damage, moisture, or liquid ingress
- ✕
Unauthorized disassembly, modification, or third-party repairs
- ✕
Damage from improper use or failure to follow instructions
- ✕
Natural wear and tear of consumable accessories
POWERBANK 專用保養政策
Power Bank Warranty Policy — Special Terms
保養期限 Warranty Period
所有 POWERBANK 流動電源產品均享有標準一年保養。
All power bank products are covered by a standard 1-year warranty.
保養申請程序 Claim Procedure
- 1
聯絡 DIGIBAL 客服，並提供產品問題之清晰相片或影片作初步檢測。
Contact customer service and submit clear photos or videos for initial assessment. - 2
經評估後，大部分情況下公司將直接安排寄送全新品或翻新品作更換，無須客人寄回原品。
In most cases, DIGIBAL will dispatch a brand-new or refurbished replacement directly.
更換／退款政策 Replacement & Refund
購買 3 個月內
直接更換全新產品。
Brand-new product replacement provided directly.購買 3 個月以上
以折舊方式退回部分款項，或以等值之 CASH DOLLARS 退還。
Depreciated partial refund or equivalent CASH DOLLARS store credit.鋰電池產品屬於受管制物品，建議客戶於收貨後立即測試產品。如發現問題，請盡早通知客服處理。
Lithium battery products are regulated items. Test the product upon receipt and report any issues promptly.
常見問題 FAQ
Frequently Asked Questions — Click to expand
Q1. 我遺失了購買單據，還可以申請保養嗎？ / Lost my receipt — can I still claim?
請聯絡 DIGIBAL 客服並提供訂單編號／註冊電郵，我們可協助於系統中查核交易紀錄。惟仍須配合產品上之代理保養貼紙作核實。
Please contact DIGIBAL customer service with your order number or registered email. We will assist in verifying your transaction record, subject to the official distributor sticker being intact.Q2. 保養維修一般需要多長時間？ / How long does the warranty process take?
香港地區一般為 7 至 14 個工作天；海外客戶因涉及國際物流轉送，預計需時 3 至 6 星期，實際時間視乎代理檢測進度而定。
Hong Kong: 7–14 business days. Overseas: 3–6 weeks due to international logistics and distributor processing time.Q3. 海外客戶可否選擇於當地維修？ / Can overseas customers repair locally?
由於本店所售之產品均為香港行貨版本，海外地區之原廠代理或不接受跨區保養。為確保保養權益，所有保養服務均統一由香港處理。
As all products are Hong Kong retail versions, overseas distributors may not honor cross-region warranty. To safeguard your rights, all warranty services are centralized in Hong Kong.Q4. POWERBANK 出現問題，一定要寄回產品嗎？ / Do I need to return the faulty power bank?
大部分情況下無須寄回。基於鋰電池跨境運輸之安全規範，客戶只需提供清晰相片或影片予客服檢測，經核實後公司會直接寄出全新品或翻新品作更換。
In most cases, no return is required. Due to lithium battery shipping regulations, simply submit clear photos/videos. A new or refurbished replacement will be dispatched directly.Q5. 退貨運費實報實銷，需要保留甚麼文件？ / What documents are needed for shipping reimbursement?
請保留付款收據（如 UPS、FedEx、Royal Mail、Australia Post 等），收據須清晰顯示寄件人、收件地址及實際付款金額。將收據以電郵或 WhatsApp 提交客服後，金額將於 14 個工作天內退回原付款方式或以 CASH DOLLARS 形式退還。
Retain your shipping payment receipt (UPS, FedEx, Royal Mail, Australia Post etc.), clearly showing sender, recipient, and amount. Submit via email or WhatsApp; reimbursement is processed within 14 business days.Q6. 人為損壞無法保養，可否安排付費維修？ / Can DIGIBAL arrange paid repair for out-of-warranty cases?
可以。如產品超出保養範圍，DIGIBAL 可協助轉介至香港原廠維修中心進行付費維修，費用及維修期將由代理直接報價，客戶可決定是否進行。
Yes. For out-of-warranty cases, DIGIBAL can refer your product to the Hong Kong authorized service center for paid repair. The distributor provides a quote directly; customers may decide whether to proceed.需要協助？立即聯絡 DIGIBAL
Need assistance? Our customer service team is ready to help.