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香港本地 及 海外INTERNATIONAL SHIPPING
Shipping & Delivery Policy 運送及配送政策
Review shipping timelines, destination-based delivery fees, customs handling, and lithium-battery product arrangements in one place. This page is designed for clear viewing across desktop, tablet, and mobile. 在此查看各地區配送時間、運費標準、關稅安排，以及鋰電池／Power Bank 類產品的特別運送規則。此頁面已針對桌面、平板及手機進行清晰易讀的版面設計。
For products containing lithium batteries, a dedicated surcharge table applies. 如產品含鋰電池，將按特別危險品／電池運費表計算。
1-Year Warranty 1 年保養
Selected products include a one-year warranty coverage from the date of purchase. 指定產品自購買日起提供一年保養服務。
UK Plug Standard 英式插頭規格
Products shipped to the UK market are supplied with UK plug standard where applicable. 寄往英國市場的適用產品將配備英式插頭規格。
Standard Shipping 標準配送
Estimated delivery time is generally 7–14 business days depending on destination. The Shipping fee to SG is around 4-7 business day
預計送達時間一般為7-14個工作天，視目的地而定。運往新加坡及馬來西亞的預計送達時間約為4-7個工作天。
Customs Arrangement 關稅安排
Import duties and taxes are generally included unless otherwise stated on the product or destination notice. 除非產品或目的地另有說明，一般已包含進口關稅及相關稅項安排。
International Shipping Policy 國際配送政策
Shipping fees are calculated by destination and package weight. Some battery-powered or lithium battery products require special handling and will use the dedicated battery shipping table shown below. 運費將按目的地及包裹重量計算。部分含電池或鋰電池產品需要特別處理，並需使用下方的電池產品特別運費表。
Shipping Rates by Region 各地區標準運費
The following tables show standard shipping rates for general products by package weight. Singapore standard rates are shown in S$. 以下為一般產品按包裹重量計算的標準運費。新加坡標準運費以 S$ 顯示。
| Package Weight / 包裹重量 | Shipping Fee / 運費 |
|---|---|
| 0 – 0.5kg | CA$ 25.29 |
| 0.5 – 1 kg | CA$ 39.64 |
| Package Weight / 包裹重量 | Shipping Fee / 運費 |
|---|---|
| Up to 0.5 kg | £ 6.99 |
| Up to 1 kg | £ 12.99 |
| Up to 1.5 kg | £ 18.69 |
| Up to 2 kg | £ 24.69 |
| Up to 3 kg | £ 32.69 |
| Up to 4 kg | £ 42.69 |
| Package Weight / 包裹重量 | Shipping Fee / 運費 |
|---|---|
| Up to 1.5 kg | HK$ 80 |
| Up to 2 kg | HK$ 100 |
| Up to 2.5 kg | HK$ 120 |
| Up to 3 kg | HK$ 150 |
| Package Weight / 包裹重量 | Shipping Fee / 運費 |
|---|---|
| Up to 2 kg | HK$ 35 |
| Up to 3 kg | HK$ 60 |
| Up to 5 kg | HK$ 90 |
| Up to 10 kg | HK$ 150 |
| Package Weight / 包裹重量 | Shipping Fee / 運費 |
|---|---|
| Up to 0.5 kg | AU$ 10.84 |
| Up to 1 kg | AU$ 19.49 |
| Up to 1.5 kg | AU$ 32.39 |
| Up to 2 kg | AU$ 38.77 |
| Up to 2.5 kg | AU$ 49.67 |
| Up to 3 kg | AU$ 59.89 |
| Up to 3.5 kg | AU$ 69.57 |
| Package Weight / 包裹重量 | Shipping Fee / 運費 |
|---|---|
| Up to 1 kg | S$ 15.99 |
| Up to 1.5 kg | S$ 19.99 |
| Up to 2 kg | S$ 22.99 |
| Up to 3 kg | S$ 39.99 |
Power Bank & Power Adaptor — Special Shipping Rates Power Bank 及電源轉接器 — 特別運費
Products containing lithium batteries require special handling and must use the dedicated rate tables below. This also applies to designated brands noted in the shipping notice. 含鋰電池產品需使用下列特別運費表計算，並按危險品／電池類物流要求安排配送。指定品牌亦適用此規則。
| Package Weight / 包裹重量 | Shipping Fee / 運費 |
|---|---|
| Up to 0.5 kg | £ 12.99 |
| Up to 1 kg | £ 16.99 |
| Up to 1.5 kg | £ 21.99 |
| Up to 2 kg | £ 28.99 |
| Package Weight / 包裹重量 | Shipping Fee / 運費 |
|---|---|
| Up to 0.5 kg | AU$ 33.99 |
| Up to 1 kg | AU$ 49.99 |
| Up to 1.5 kg | AU$ 68.99 |
| Up to 2 kg | AU$ 79.99 |
| Package Weight / 包裹重量 | Shipping Fee / 運費 |
|---|---|
| Up to 0.5 kg | HK$ 74 |
| Up to 1 kg | HK$ 113 |
| Up to 1.5 kg | HK$ 133.50 |
| Up to 2 kg | HK$ 154 |
Frequently Asked Questions 常見問題
Quick answers about customs, warranty coverage, plug standards, and brand-specific shipping arrangements. 快速了解關稅、保養、插頭規格，以及 PHILIPS / JBL 品牌產品的特別運費安排。
Are customs duties and taxes included? 是否已包含關稅及稅項？
Yes. Import duties and taxes are generally included unless otherwise stated on the product page or destination notice. 是的，除非產品頁面或目的地另有註明，否則一般已包含進口關稅及相關稅項。
Do products come with warranty? 產品是否附有保養？
Selected products come with a 1-year warranty from the date of purchase. Please refer to the product listing for exact warranty coverage. 指定產品自購買日起提供 1 年保養，實際保養範圍請以產品頁面說明為準。
What plug type is used for UK orders? 英國訂單使用什麼插頭規格？
For applicable products shipped to the UK, UK plug standard will be provided. 適用於英國市場的產品，一般會提供英式插頭規格。
退換貨政策
保養條款:
[香港行貨]
此類產品可獲香港品牌方或總代理提供香港保養。不同品牌產品會提供不同的保養期限，大部分產品可獲1年香港保養，除特別詮明
水貨產品:
[日版]
本平台亦會銷售平行進口產品，亦稱水貨產品。
水貨產品不設香港保養，本平台會提供90天購物保障。平行進口產品的插頭為當地國家插頭，如日版產品只會提供日本插頭，客人需要自行配購轉插，客人亦可於本公司購買不同的旅行轉插為轉插使用。公司所出售的平行進口產品都是國際電壓，不需要使用變壓器
所有產品均享有7天購物保證，有壞包換，之後就依據不同產品的保養期限而安排
