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WARRANTY
Product maintenance terms and conditions
Product Warranty Terms & Conditions
Hong Kong / Macau Maintenance Terms
Warranty Terms for Hong Kong & Macau Customers
Maintenance Coverage
All products sold in this store are Authentic Hong Kong goods Provided by authorized agent in Hong Kong Original factory one-year maintenance service (Unless otherwise specified for individual products).
If it belongs to Parallel import products The maintenance period and terms may vary; please refer to [link/reference] for details. Descriptions on individual product pages As the standard.
Proof of Warranty
To ensure a smooth maintenance application process, customers must retain the following documents:
- 1
Purchase receipts/electronic invoicesOriginal or copy
- 2
ProductHong Kong distributor of skin care stickers
Maintenance Claim Procedure
Customers in Hong Kong and Macau must contact the manufacturer if they discover any product malfunctions during the warranty period. Contact the authorized distributor in Hong Kong directly. We can arrange for testing, repair, or replacement. If customers are unable to contact the agent, please feel free to contact DIGIBAL Customer Service Department; we will be happy to assist you.
Maintenance not applicable Exclusions
- ✕
Damage caused by human error, drops, impacts, or crushing
- ✕
Damage caused by water, moisture, or other liquid corrosion.
- ✕
Unauthorized disassembly, modification or repair
- ✕
Malfunctions caused by improper use or failure to follow the product instructions
- ✕
Natural wear and tear of consumable accessories (such as batteries, cables, screen protectors, etc.)
Overseas Warranty Terms
For customers in the USA, Canada, UK, Singapore, Australia & beyond
Product Specifications
All products sold by DIGIBAL are Hong Kong official retail versions, supplied as standard with a UK-style 3-pin plug.
Travel adapters and country-specific plug converters are not included. Customers are kindly responsible for sourcing their own adapter where required.
Warranty Coverage
All products are covered by a 1-year to 2-year warranty, with the exact duration specified on the individual product page.
All warranty servicing is processed in Hong Kong, ensuring consistent quality control and genuine parts replacement.
Proof of Warranty
- 1
Original purchase invoice or order confirmation (electronic copy accepted)
- 2
The official distributor sticker affixed to the product
Warranty Claim Procedure
Contact Customer Service
Reach out with clear photos or videos demonstrating the issue.
Local Return Shipment
Ship the product to our designated local return warehouse.
Forwarded to Hong Kong
We consolidate and forward your product for warranty servicing.
Shipping Reimbursement
Submit your shipping receipt; we reimburse the postage in full.
Local Return Warehouse Available In:
For other countries, please contact customer service for tailored return instructions.
Warranty Exclusions
- ✕
Physical damage caused by drops, impact, or pressure
- ✕
Water damage, moisture, or liquid ingress
- ✕
Unauthorized disassembly, modification, or third-party repairs
- ✕
Damage from improper use or failure to follow instructions
- ✕
Natural wear and tear of consumable accessories
POWERBANK-Specific Maintenance Policy
Power Bank Warranty Policy — Special Terms
Warranty Period
All POWERBANK power bank products enjoy Standard one-year maintenance。
All power bank products are covered by a standard 1-year warranty.
Maintenance application procedure
- 1
Contact DIGIBAL customer service and provide product-related questions. Clear photos or videos Preliminary testing is being conducted.
Contact customer service and submit clear photos or videos for initial assessment. - 2
After evaluation, in most cases the company will arrange directly. Send brand new or refurbished products Replacement is possible without the customer needing to send the original product back.
In most cases, DIGIBAL will dispatch a brand-new or refurbished replacement directly.
Replacement & Refund Policy
Purchased within 3 months
Direct replacement New products。
Brand-new product replacement provided directly.Purchased more than 3 months ago
by Depreciation method Partial refund, or equivalent amount CASH DOLLARS Refund.
Depreciated partial refund or equivalent CASH DOLLARS store credit.Lithium battery products are regulated items; customers are advised to test the product immediately upon receipt. If any problems are found, please notify customer service as soon as possible.
Lithium battery products are regulated items. Test the product upon receipt and report any issues promptly.
Frequently Asked Questions (FAQ)
Frequently Asked Questions — Click to expand
Q1. I lost my receipt, can I still apply for maintenance?
Please contact DIGIBAL customer service and provide your order number/registered email address so we can assist in verifying the transaction record in our system. However, verification is still required using the authorized service sticker on the product.
Please contact DIGIBAL customer service with your order number or registered email. We will assist in verifying your transaction record, subject to the official distributor sticker being intact.Q2. How long does the maintenance and repair process typically take?
Hong Kong is generally 7 to 14 working daysOverseas customers are expected to experience delays due to international logistics and transshipment.3 to 6 weeks The actual time depends on the progress of the agent's testing.
Hong Kong: 7–14 business days. Overseas: 3–6 weeks due to international logistics and distributor processing time.Q3. Can overseas customers choose to have their vehicles repaired locally?
Since all products sold in this store are Hong Kong official versions, overseas original manufacturers may not accept cross-regional warranty services. To ensure your warranty rights, all warranty services are handled uniformly in Hong Kong.
As all products are Hong Kong retail versions, overseas distributors may not honor cross-region warranty. To safeguard your rights, all warranty services are centralized in Hong Kong.Q4. If there's a problem with my power bank, do I have to return the product?
In most casesNo need to send it backDue to safety regulations governing cross-border transportation of lithium batteries, customers only need to provide clear photos or videos for customer service inspection. After verification, the company will directly send out a brand new or refurbished product for replacement.
In most cases, no return is required. Due to lithium battery shipping regulations, simply submit clear photos/videos. A new or refurbished replacement will be dispatched directly.Q5. What documents are needed for shipping reimbursement if the actual return shipping cost is reimbursed?
Please keep this. Payment receipt For remittances via UPS, FedEx, Royal Mail, Australia Post, etc., the receipt must clearly show the sender, recipient address, and actual payment amount. After submitting the receipt to customer service via email or WhatsApp, the amount will be refunded within 14 business days via the original payment method or in cash deposits.
Retain your shipping payment receipt (UPS, FedEx, Royal Mail, Australia Post etc.), clearly showing sender, recipient, and amount. Submit via email or WhatsApp; reimbursement is processed within 14 business days.Q6. Can DIGIBAL arrange paid repair for out-of-warranty cases if the damage is caused by human error and cannot be maintained?
Yes. If the product is outside the warranty period, DIGIBAL can assist in referring it to the original manufacturer's service center in Hong Kong for paid repairs. The cost and repair period will be quoted directly by the agent, and the customer can decide whether to proceed.
Yes. For out-of-warranty cases, DIGIBAL can refer your product to the Hong Kong authorized service center for paid repair. The distributor provides a quote directly; customers may decide whether to proceed.Need assistance? Contact DIGIBAL now.
Need assistance? Our customer service team is ready to help.