1-Year Warranty
All items sold by DIGIBAL ONLINE include an enhanced 1-Year Warranty valid in Hong Kong. Items may be sent back to Hong Kong for warranty service.
All orders are shipped from our Hong Kong warehouse. We aim to present clear delivery expectations, transparent rate tables, and country-specific customs notes so customers can check shipping conditions before placing an order.
All items sold by DIGIBAL ONLINE include an enhanced 1-Year Warranty valid in Hong Kong. Items may be sent back to Hong Kong for warranty service.
All electronic items are supplied with a UK plug unless otherwise stated. International adaptors are not included.
All orders are dispatched from our Hong Kong warehouse. Standard delivery takes approximately 7–14 business days.
| Package Weight | Shipping Fee |
|---|---|
| 0 – 1 kg | CA$ 17.82 |
| 1 – 3 kg | CA$ 35.64 |
| Package Weight | Shipping Fee |
|---|---|
| 0 – 0.5 kg | £ 6.99 |
| 0.5 – 1 kg | £ 9.99 |
| 1 – 1.5 kg | £ 14.99 |
| 1.5 – 2 kg | £ 18.99 |
| 2.1 – 3 kg | £ 39.99 |
| 3.1 – 4 kg | £ 49.99 |
| 4.1 – 5 kg | £ 59.99 |
| 5.1 – 6 kg | £ 69.99 |
| 6.1 – 7 kg | £ 79.99 |
| 7.1 – 8 kg | £ 89.99 |
| 8.1 – 9 kg | £ 99.99 |
| Package Weight | Shipping Fee |
|---|---|
| 1 – 1.5 kg | HK$ 80 |
| 1.5 – 2 kg | HK$ 90 |
| 2.1 – 2.5 kg | HK$ 100 |
| 2.5 kg and above | HK$ 130 |
| 3 kg and above | HK$ 150 |
| Package Weight | Shipping Fee |
|---|---|
| 1.5 – 2 kg | HK$ 35 |
| 2 – 2.5 kg | HK$ 42 |
| 2.5 – 3 kg | HK$ 51 |
| 3.5 – 5 kg | HK$ 100 |
| 5.5 – 10 kg | HK$ 150 |
| Package Weight | Shipping Fee |
|---|---|
| < 0.5 kg | AU$ 10.84 |
| 0.5 – 1 kg | AU$ 19.52 |
| 1 – 1.5 kg | AU$ 25.49 |
| 1.5 – 2 kg | AU$ 32.81 |
| 2 – 2.5 kg | AU$ 39.94 |
| 2.5 – 3 kg | AU$ 47.26 |
| 3 – 3.5 kg | AU$ 54.57 |
| Package Weight | Shipping Fee |
|---|---|
| Up to 0.5 kg | £ 12.99 |
| Up to 1 kg | £ 18.99 |
| Up to 1.5 kg | £ 22.99 |
| Up to 2 kg | £ 28.99 |
| Package Weight | Shipping Fee |
|---|---|
| Up to 0.5 kg | AU$ 25.00 |
| Up to 1 kg | AU$ 32.00 |
| Up to 1.5 kg | AU$ 42.00 |
| Up to 2 kg | AU$ 49.00 |
| Package Weight | Shipping Fee |
|---|---|
| Up to 0.5 kg | $15.99 |
| Up to 1 kg | $22.99 |
| Up to 1.5 kg | $ 24.99 |
| Up to 2 kg | $ 28.99 |
[Hong Kong Genuine Goods]
Such products can be serviced by the Hong Kong brand or authorized distributor. Different brands offer different warranty periods, with most products providing 1 year of warranty in Hong Kong, unless otherwise specified.
Grey Market Products:
[Japanese Version]
This platform also sells parallel imported products, also known as grey market products.
Grey market products do not come with a warranty in Hong Kong, but this platform offers a 90-day shopping guarantee. The plugs for parallel imported products are local country plugs; for example, Japanese version products will only provide Japanese plugs, and customers need to purchase adapters themselves. Customers can also buy various travel adapters from our company for use as adapters. All parallel imported products sold by the company are of international voltage and do not require a transformer.
All products enjoy a 7-day shopping guarantee, with exchanges for defective items, and thereafter arrangements will be made according to the different warranty periods of the products.